Terms & Conditions

In these Terms, the following definitions apply:

References to clauses refer to the clauses of these Terms. Headings are inserted for convenience only and shall not affect the interpretation of these Terms.

By accessing the Website or submitting an Enquiry, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must cease using the Website immediately.

We reserve the right to amend these Terms at any time at our sole discretion. The date of the most recent revision is displayed at the top of this page. Continued use of the Website following the publication of any amendment constitutes your acceptance of the revised Terms.

You must be aged 18 or over and resident in the United Kingdom to submit an Enquiry through this Website.

Heat Pump Wise operates as a commercial quote facilitation and data routing service. The Company collects heat pump and heating upgrade requirements from Users via its online quote request form and routes those Enquiries to Distribution Partners and Installers who may be able to fulfil the User's requirements. The Company does not itself supply, install, commission, maintain, repair, or guarantee any heat pump, boiler, cylinder, radiator, or any other heating product or service, and the Company does not administer, award, or guarantee any government grant.

By submitting an Enquiry, you consent to your contact details and property information being shared with Distribution Partners and Installers, who may subsequently contact you by telephone or email with quotations and information relevant to your stated requirements. Full details of how personal data is collected, used, and shared are set out in our Privacy Policy.

The Company acts strictly and exclusively as a data routing and introduction service. The Company is not a party to any contract, service agreement, installation agreement, or arrangement of any kind entered into between a User and any Installer or Distribution Partner. The Company accepts no liability whatsoever — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — for any property damage, structural damage, personal injury, financial loss, sub-standard workmanship, delay, non-performance, or dispute of any nature arising from any product, service, or conduct of any Installer or Distribution Partner introduced through this Website.

Any contract for the supply and/or installation of a heat pump or related heating services is formed solely and directly between the User and the relevant Installer. The Company is not a contracting party to, a guarantor of, or in any way responsible for the performance of obligations arising under, any such agreement.

The Company gives no representation or warranty, express or implied, as to:

Any dispute, claim, complaint, or legal proceeding arising from or in connection with an installation, a quotation, or any other interaction between a User and an Installer or Distribution Partner must be directed exclusively to the relevant Installer or Distribution Partner. The Company will not act as a mediator, arbitrator, or adjudicator in any such dispute and is under no obligation to intervene.

The User agrees to indemnify and hold harmless the Company, its directors, officers, employees, and agents from and against all claims, demands, proceedings, losses, damages, liabilities, and costs (including legal costs on a full indemnity basis) arising from or in connection with the User's interaction with, or the products or services provided by, any Installer or Distribution Partner introduced through the Company's platform.

Heat Pump Wise is a commercial quote facilitation business. The Company receives a referral fee or commission from its Distribution Partners upon successful routing and acceptance of a User's Enquiry. This fee is paid by the Distribution Partner; the User is not charged for submitting an Enquiry.

The existence of this commercial arrangement means that the Company does not claim to be impartial or to act in a purely advisory capacity. The routing of Enquiries to Distribution Partners is based on partner geographic coverage, enquiry acceptance criteria, and availability at the time of submission. The Company does not guarantee that a User will be connected with every available Installer in their area, nor that any quotation received represents the lowest available market price.

Users are strongly encouraged to obtain multiple independent quotations and to conduct their own due diligence — including verification of any Installer's accreditations, insurance, and references — before entering into any contract for installation works.

The User agrees to use this Website only for lawful purposes and in accordance with these Terms. By submitting an Enquiry, the User warrants that all information provided is accurate, complete, and truthful and that they are the lawful occupier or owner of the property in respect of which the Enquiry is submitted, or that they have the authority of such person to make the Enquiry.

The User must not:

The Company reserves the right to suspend or permanently block access to the Website for any User it reasonably believes to be in breach of clause 6.2, without prior notice.

The Company's enquiry routing infrastructure incurs direct and measurable commercial costs in respect of every Enquiry routed through its platform. The User acknowledges and accepts that:

The User agrees to fully indemnify and keep indemnified the Company, its directors, officers, employees, and agents from and against all losses, claims, proceedings, demands, damages, liabilities, and costs (including legal costs on a full indemnity basis) arising from or in connection with:

The indemnities given in this clause 7 shall survive the termination or expiry of the User's access to or use of the Website and are in addition to, and not in substitution for, any other right or remedy available to the Company under applicable law.

All content published on this Website — including without limitation text, images, logos, trade marks, graphics, page layouts, source code, data compilations, and branding — is the intellectual property of the Company or its licensors and is protected by copyright, trade mark, and other applicable intellectual property laws of England and Wales and international conventions.

No part of this Website may be reproduced, distributed, modified, adapted, reverse-engineered, or used to create derivative works without the Company's prior written consent, save as expressly permitted by applicable law (including fair dealing for the purposes of non-commercial research or private study).

Nothing in these Terms confers upon the User any licence or right to use the Company's trade marks, trading names, or branding, whether registered or unregistered.

To the fullest extent permitted by applicable law, the Company hereby excludes all liability — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — for:

Nothing in these Terms shall limit or exclude the Company's liability for death or personal injury caused by its own negligence, for fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or restricted.

This Website may contain hyperlinks to third-party websites. Such links are provided for the User's convenience only and do not constitute an endorsement by the Company of those websites or their content. The Company exercises no control over any third-party website and accepts no responsibility or liability for the content, accuracy, legality, or availability of any such site or for any loss or damage arising from the User's use of it.

The collection, use, and disclosure of personal data submitted through this Website is governed by our Privacy Policy and Cookie Policy, each of which is incorporated into these Terms by reference. By using this Website, the User confirms that they have read and understood both policies.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

Any queries regarding these Terms and Conditions should be addressed to: